- Incident Support
Incident based support is designed to address a single issue in a timely
and professional manner. Designed for the
technical contact or system administrator, incident based support
provides the confidence of having E-global expertise
at your side. Incidents
typically are a question regarding configuration,
deployment, features, implementation, infrastructure, planning,
problems, server sizing, or similar support requests.
Incidents expire one year from the date of invoice. Incidents are
non-transferrable. - Project Support
Project based support is designed to accomplish a specific goal or
feature request at a fixed price. Project support sets a clear list of
deliverables
and milestones to approach the final solution. Project based
support is highly specific in terms of time frame and scope. Projects
also involve environment
configuration, installation and testing for a single deployment. - Managed Support
Managed support provides you with peace of mind. We takes full ownership of the LTSP Thin Client deployment and
associated
pieces of the network. A detailed and thorough Service Level
Agreement is prepared with the customer in mind.
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Acquiring our services
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